Modern docs playbook

Mintlify’s 2026 documentation playbook argues that company knowledge must be designed for both human users and AI agents, citing its data that agents accounted for 78% of traffic across Mintlify-powered sites in October 2026, up from 21% in February. It profiles Coinbase, which added Markdown exports, llms.txt, MCP access, and an AI assistant to make developer documentation more accessible to agents; Anthropic, which uses automated feedback analysis and drafting workflows to help one writer manage more than 3,000 Claude Code pages; and Anaconda, which replaced a maintenance-heavy homegrown documentation stack with a hosted platform, reporting faster publishing and reduced infrastructure costs. RV Tech consolidated documentation for internal, air-gapped, and public audiences while retaining its security requirements, and Decagon used documentation as a code-based source of truth that agents can update and that supports external docs, internal knowledge, slides, and protocols. Across the examples, the central claim is that documentation platforms increasingly function as broader knowledge infrastructure, enabling automated maintenance, agent-readable content, secure access controls, and reuse across multiple business systems.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.