Veepee, formerly known as vente-privee, is a pioneer in event-driven e-commerce, focusing on time-limited online flash sales in partnership with over 10,000 international brands. With more than 80 million monthly visits, Veepee emphasizes customer satisfaction, which has earned it numerous customer service awards. Antoine Loisance, the Conversion Rate Optimization Lead, discusses the company's approach to enhancing user feedback and product management using tools like the Luciq SDK. This tool, chosen for its superior documentation and support, allows Veepee to efficiently gather and manage user feedback through its integration with Asana, facilitating a streamlined process for addressing user issues and improving product offerings. The feedback system empowers Veepee to maintain a strong connection with its users, ensuring that their voices are heard and that any issues are promptly and effectively resolved.