May 2018 Summaries

Xapo is a startup that safeguards $10 billion worth of bitcoin, or 7% of the world's supply, and offers a convenient way for people to use their bitcoin through mobile apps. The company believes that bitcoin will revolutionize how the world spends money, empowering billions of people around the world who don't have access to bank accounts. Xapo's strategy is based on providing services all over the world where bitcoin is not banned. The company has partnered with Instabug for bug and crash reporting to maintain its rigorous quality standards in its mobile apps. Xapo prioritizes security measures, including encrypting sensitive information and using scaled penetration testing from third parties. The company uses Instabug's SDK to track bugs and crashes, and has a defined success metric of ensuring that released features work and don't affect the stability of their current application.

Xapo, founded in 2014, is a startup focused on safeguarding bitcoin and facilitating its use for everyday transactions through a mobile wallet, holding approximately $10 billion in bitcoin, which constitutes 7% of the world's supply. With influential backers and advisors, the company aims to position bitcoin as a global currency that can empower billions without bank access, offering both a wallet for daily use and a vault for secure storage. Xapo's strategy involves global service provision, except in countries where bitcoin is banned, with a particular focus on expanding in the U.S. and Europe. The company places a strong emphasis on security for its apps, employing stringent third-party software evaluations and external penetration testing, while leveraging the Luciq platform for bug and crash reporting. Xapo uses external QA testers to maintain a neutral testing environment, integrating the Luciq system into its workflow for efficient bug reporting and communication. The company's ultimate goal is to ensure the release of stable, functional features that enhance the user experience without compromising application stability.

Veepee, a world leader in event-driven e-commerce sales, utilizes Instabug for user feedback collection. The company's front-end team focuses on optimizing conversion rates and user experience through A/B testing, UX research, and data analysis. Veepee collects user feedback through remote testing, face-to-face interviews, and the Instabug SDK, which is accessible only to their top users. The team handles feedback by integrating it with Asana, a project management tool, to create a knowledge base of user insights organized by project. This approach enables product managers to communicate with each other and assign tasks efficiently. By leveraging Instabug, Veepee aims to provide innovative ways to connect and retain their top users while addressing issues in real-time.

We prefer not to use Interface Builder at Instabug, even with Xcode 9 and its enhancements, due to the difficulties in merging files and code reviews. This approach makes it harder to create reusable views and can lead to unreadable and unmaintainable UI code. While Interface Builder is an easier approach for beginners, we believe that writing all UIs in code provides more flexibility and readability. We cannot use third-party dependencies like SnapKit or PureLayout due to our preference for dependency injection, which complicates the process of passing parameters to view controller init methods. Ultimately, every team has different workflows and preferences, but we recommend using Interface Builder for starting iOS development projects.

Veepee, formerly known as vente-privee, is a pioneer in event-driven e-commerce, focusing on time-limited online flash sales in partnership with over 10,000 international brands. With more than 80 million monthly visits, Veepee emphasizes customer satisfaction, which has earned it numerous customer service awards. Antoine Loisance, the Conversion Rate Optimization Lead, discusses the company's approach to enhancing user feedback and product management using tools like the Luciq SDK. This tool, chosen for its superior documentation and support, allows Veepee to efficiently gather and manage user feedback through its integration with Asana, facilitating a streamlined process for addressing user issues and improving product offerings. The feedback system empowers Veepee to maintain a strong connection with its users, ensuring that their voices are heard and that any issues are promptly and effectively resolved.

The debate over whether to use Interface Builder and storyboards or write all UI in code remains polarized, with valid arguments on both sides depending on a team's or project's specific needs. At Luciq, the preference is to avoid Interface Builder due to challenges such as difficulty in resolving merge conflicts, lack of readability in code reviews, and the complexities of reusability with storyboards. Writing UI in code is favored for its improved readability, maintainability, and ease of creating Auto Layout constraints, despite the absence of third-party dependencies like SnapKit. Although dependency injection is possible with storyboards, it complicates parameter passing compared to using code. While Interface Builder is recommended for those new to iOS development due to its accessibility and faster setup, Luciq suggests exploring code-based UI creation for better control and customization, offering tutorials for those interested.

Instabug's integration with GitHub allows mobile teams to convert reported issues into GitHub issues with just one click, enabling seamless collaboration and issue tracking. O2 Smart Box, a Czech telecommunications operator, relies heavily on Instabug + GitHub for bug management, automating the process of transferring bug reports and manually creating GitHub issues, allowing developers to focus on fixing bugs. Lifesum, a Swedish digital health startup, also uses Instabug + GitHub to streamline their workflow, collecting feedback through various channels and attaching contextual data to each issue, making it easier to handle and control bug reports.

Luciq's integration with GitHub streamlines bug reporting and user feedback management for mobile teams, as demonstrated by users like O2 and Lifesum. O2, the Czech Republic's largest telecommunications operator, uses Luciq to enhance the functionality of its Smart Box device by integrating bug reports directly into GitHub, thereby shortening the distance between users and developers and allowing for efficient issue resolution. Similarly, Swedish digital health startup Lifesum employs Luciq to manage its development workflow for its app, facilitating transparency and collaboration across its team. Both companies benefit from the automation that Luciq provides, which simplifies the bug reporting process by attaching images and contextual data directly into GitHub, thus allowing developers to focus on fixing bugs efficiently while improving communication between users and technical teams.