Why is my Agent insights data missing?

Agent insights in LiveKit Cloud provide comprehensive data, including traces, logs, and audio recordings, to help users understand agent behavior during sessions. To access these insights, ensure observability is enabled in the project settings, use the latest LiveKit Agents SDK versions, and verify that session-level recording is not disabled. Observability data is usually available shortly after a session ends, although audio waveform processing may take longer. Permissions are necessary to view Agent insights, and support is available for both LiveKit Cloud and self-hosted agents, though not for self-hosted LiveKit servers. If issues arise with missing data, it is essential to confirm that the data uploads successfully, as problems such as improper shutdowns can interfere with this process. Debug logs can help verify successful data transfer, and if issues persist, users are encouraged to seek community support with detailed information. Additionally, users who require session recordings for functionality should utilize Egress, as Agent insights recordings are not a substitute for exporting audio.

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