LiveKit partners with SAP to deliver intelligent voice for Joule

SAP is revolutionizing enterprise software by incorporating AI, specifically through its AI offering, Joule, which is embedded across its cloud portfolio like SAP S/4HANA and SAP SuccessFactors. Joule enhances productivity by up to 75% by delivering contextual insights and automated actions within familiar workflows. Traditionally reliant on text-based interactions, Joule's capabilities are being expanded with LiveKit's real-time voice technology, allowing for natural language engagement in a variety of settings beyond the keyboard. This voice integration extends Joule's utility to diverse roles and environments, such as warehouse floors and field operations, making AI a more integrated and intuitive part of the enterprise experience. LiveKit provides the technological backbone for Joule's voice features, offering an enterprise-ready platform designed for natural, context-aware conversations and enabling SAP to maintain control over its AI's reasoning and business logic. The voice integration is currently available through SAP's Early Adopter Care program, with a general release anticipated in the second half of 2026.