Company
Date Published
Author
Nishad Musthafa
Word count
530
Language
English
Hacker News points
None

Summary

LiveKit has launched LiveKit Phone Numbers, a first-party telephony service that allows users to connect voice agents directly to the phone network without needing a third-party SIP trunk, thereby reducing latency and potential points of failure. This service enables users to purchase US local or toll-free numbers via the LiveKit Cloud dashboard or CLI, attach dispatch rules, and go live with minimal setup. The direct connection to upstream carriers ensures more reliable calls and better audio quality, eliminating the need for additional vendor sign-ups or complex configurations. LiveKit offers a free US local phone number and free inbound calling minutes with all plans, along with pay-as-you-go pricing for additional usage. The service is useful for industries relying on phone calls, such as healthcare, insurance, and real estate, facilitating features like 24/7 call routing, order management, and campaign hotlines. LiveKit continues to support third-party SIP providers and plans to expand its offerings to include outbound calling, international numbers, bulk operations, and number porting.