Introducing LiveKit Connectors: Voice Agents Where People Already Talk

LiveKit has launched Connectors on LiveKit Cloud, enabling AI agents to handle calls directly through Twilio Programmable Voice and WhatsApp Business Calling without requiring SIP trunks, gateways, or redesigned telephony systems. Each call enters a LiveKit room as a connector participant, allowing agents to use existing capabilities such as turn detection, noise cancellation, observability, DTMF handling, and session analytics while retaining platform-specific context like Twilio call IDs or WhatsApp caller metadata. WhatsApp calls use native WebRTC without transcoding, while Twilio Media Streams audio is bridged from WebSockets, and processing follows regional settings. The service is designed for organizations that want to preserve Twilio workflows, phone numbers, call routing, and compliance arrangements, or serve WhatsApp-first markets through a unified agent platform. Connectors support agent dispatch at connection time, avoid connecting callers to silence, use customers’ own platform accounts and numbers, and do not store credentials or record media. LiveKit positions SIP as its preferred option for new Twilio deployments because of broader routing and latency advantages, while Connectors offer a simpler integration path for established Twilio and WhatsApp systems; pricing matches SIP usage, and additional platform integrations are planned.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.