Enterprise voice at scale: how Clerk AI powers millions of conversations with LiveKit

Clerk AI is an enterprise conversational AI platform founded by Alexander Haque, Igor Boshoer, and Will Chertoff that provides voice and messaging agents for high-volume customer engagement across calls, SMS, RCS, and WhatsApp. Its agents support functions such as lead qualification, meeting booking, CRM integration, sentiment and intent detection, and handoffs to human teams, while proprietary ScreenSense and TrueReach technologies identify call screening and voicemail with reported accuracy rates of 97% and over 98%, respectively. To meet enterprise requirements for natural conversations, global scale, model-provider flexibility, and compliance, Clerk AI built its platform on LiveKit’s open-source framework and global edge network, enabling native SIP integration, customizable STT, LLM, and TTS components, and low-latency media transport. The resulting system supports more than 1,000 concurrent voice sessions without pre-provisioning, responds in under 500 milliseconds, operates in more than 30 languages with automatic switching, and includes SOC 2 Type II certification and TCPA compliance features.

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