LiveKit has addressed the operational challenges of deploying voice and video agents at scale on its cloud platform by introducing advanced features such as stateful load balancing, capacity management, and operational observability. This enables agents to handle long-lived sessions efficiently, scale elastically to manage traffic spikes, and maintain service continuity during version updates with capabilities like graceful draining and instant rollbacks. The platform provides a comprehensive suite of observability tools for session analytics, logs, and quality metrics, supporting rapid iteration and optimization. The pricing model charges $0.01 per active agent session minute, offering cost-effective access to a global network of data centers and unlimited data transfer, with paid plans ensuring agents are always ready for connection. LiveKit facilitates diverse use cases, including mental health support, educational tutoring, and emergency call triage, and plans to enhance its platform further to integrate seamlessly with the entire software development lifecycle of AI applications.