Collect structured data with LiveKit Agents

Voice and chat agents are being increasingly utilized for structured workflows, such as lead qualification and patient intake, with the aim of generating actionable records rather than open-ended conversations. To address the limitations of prompt-only agents in these use cases, LiveKit Agents has introduced guided data collection flows, which can be developed using either Tasks and TaskGroups in the Agents SDKs or through Data collection mode in Agent Builder. Tasks are reusable units that manage specific conversational objectives, while TaskGroups allow for multi-step flows with shared context and backtracking capabilities. Agent Builder, a browser-based tool, enables users to define fields for data collection, automatically generating the necessary TaskGroups without requiring detailed scripting. Both methods focus on achieving a structured output, which is submitted to a designated endpoint at the end of the session. This structured approach ensures that developers can choose between visual design or code-based control while maintaining flexibility to switch between methods.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.