24/7 Front-Office Support: How Assort Health Uses LiveKit to Scale Patient Communication

Assort Health is dedicated to making exceptional healthcare accessible by utilizing AI agents to manage patient communications across various specialties, such as orthopedic surgery and cardiology, through voice, SMS, and web. Their platform offers 24/7 support, automating tasks like scheduling and payment processing, and integrating medical and clinic-specific rules to ensure accuracy. The company's AssortOS CRM and workflow platform is engineered for safety and a seamless user experience, handling over 27 million interactions with a high satisfaction rating. Assort Health leverages the LiveKit framework and open-source SDKs to maintain control and flexibility over their tech stack, enabling them to scale globally while integrating new models efficiently. The platform processes 90% of inbound calls with AI, seamlessly transitioning the remaining interactions to human staff. As of now, Assort Health has processed over 20 million interactions on LiveKit, with projections of reaching 100 million by the end of 2025, highlighting their commitment to delivering a high-performing, patient-facing AI platform.

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