How Jam helps Cofactr save 1 hour of engineering time per bug

Cofactr, a startup leading innovation in procurement and inventory management automation, was struggling with troubleshooting complex features of its product that changed frequently. The company's CEO, Matthew Haber, needed a tool to help engineers reproduce issues with all the original context. He found Jam, which provided instant replay with dev logs for engineers to get relevant context in the exact moment a bug was spotted. With Jam, Cofactr saved 15-60 minutes of engineering time per ticket and achieved an insane level of customer responsiveness, maintaining 60-second SLAs while outsourcing a dedicated QA team and partnering with customers. The tool's shareable links have also become Matthew's preferred way to flag external issues with suppliers, enabling the company to ship technology that's changing the supply management landscape.

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