November 2023 Summaries

Jam has achieved SOC 2 Type II compliance, a rigorous security framework for auditing and reporting how a company handles customer data. This achievement demonstrates Jam's commitment to enterprise-grade privacy and security standards, which are now available to all software teams using the platform. To achieve this compliance, Jam underwent an extensive preparation process that included finding an engineering partner, setting up a Slack channel to keep everyone informed, creating a project in an issue tracker, managing documentation, scheduling weekly meetings, starting with policies, watching out for common pitfalls, and preparing for the audit. The audit process involved integrating with Drata's customer success team, setting up regular check-ins, and scheduling maintenance tasks. Jam's ongoing privacy and security efforts will continue to adhere to enterprise standards.

Cofactr, a startup leading innovation in procurement and inventory management automation, was struggling with troubleshooting complex features of its product that changed frequently. The company's CEO, Matthew Haber, needed a tool to help engineers reproduce issues with all the original context. He found Jam, which provided instant replay with dev logs for engineers to get relevant context in the exact moment a bug was spotted. With Jam, Cofactr saved 15-60 minutes of engineering time per ticket and achieved an insane level of customer responsiveness, maintaining 60-second SLAs while outsourcing a dedicated QA team and partnering with customers. The tool's shareable links have also become Matthew's preferred way to flag external issues with suppliers, enabling the company to ship technology that's changing the supply management landscape.