Heap aims to revolutionize data analytics by addressing common problems in current analytics tools, such as complex datasets, lack of trust in data, and difficulty in navigating datasets. By introducing automatic data capture and data virtualization, Heap seeks to provide a complete and easily interpretable dataset that allows for flexible and retroactive analysis through Virtual Events, which are defined within the analytics tool rather than being hardcoded in the product's codebase. This approach enables organizations to iterate on their event schemas quickly, enhancing the speed and depth of analysis. Additionally, Heap's model of user identity allows for more accurate and comprehensive user tracking across different stages and devices, overcoming limitations of traditional analytics tools. By integrating data from various third-party sources and offering a unified view of user behavior, Heap's analytics platform aims to make data-driven decision-making more accessible and effective. The company has invested years into building a scalable, cost-effective data virtualization system using advanced distributed systems technology, positioning itself at the forefront of the evolving landscape of analytics.