In a podcast episode of "Break Things on Purpose," J Paul Reed, Senior Applied Resilience Engineer at Netflix, discusses his unique role in enhancing the reliability of Netflix's systems through resilience engineering. Reed, who is part of Netflix's CORE team (Critical Operations and Reliability Engineering), explains that his responsibilities include conducting incident reviews, analyzing socio-technical risk patterns, and facilitating discussions that encourage teams to identify and address risks before they escalate into incidents. He emphasizes the importance of understanding both technical and social aspects of systems, as well as creating spaces for emergent discussions to foster organizational learning and resilience. Reed also highlights the shift from traditional Newtonian thinking to Quantum thinking in resilience engineering, where understanding the complex interactions within socio-technical systems is crucial. The conversation touches on the challenges of adapting to remote work during the COVID-19 pandemic and the importance of creating environments where engineers feel comfortable discussing potential risks. Overall, the episode provides insights into the evolving field of resilience engineering and its critical role in maintaining the reliability of complex systems like Netflix.