In a podcast episode from "Break Things on Purpose," Caroline Dickey, a Site Reliability Engineer at Mailchimp, discusses the integration of Chaos Engineering into their reliability practices. Caroline shares her journey from biomedical engineering to computer science, underscoring the importance of resilience and reliability in Mailchimp's services, which are crucial for small businesses' marketing efforts. She highlights the value of Chaos Engineering for Mailchimp, describing how it helps identify system vulnerabilities by simulating failures in a controlled environment, known as Game Days. Caroline emphasizes the significance of transparency with customers during outages and the importance of cross-team collaboration in improving system resilience. The discussion also touches upon the challenges and strategies for introducing Chaos Engineering within an organization, the need for management buy-in, and the benefits of using existing tools like Gremlin to facilitate the process. The episode concludes with insights into how Mailchimp uses Chaos Engineering not only to enhance system reliability but also as a means to foster internal learning and improvement.