In a podcast episode of "Break Things on Purpose," Alex Hidalgo, Director of Reliability at Nobl9 and author of "The SLO Book," shares his experiences in Chaos Engineering and the importance of Service Level Objectives (SLOs). Through engaging stories from his career, including amusing and challenging incidents at Google and other firms, Hidalgo emphasizes the significance of understanding system reliability and the human elements involved in technical processes. He discusses how his diverse experiences, such as bartending, have informed his approach to technical challenges, highlighting the value of learning from non-technical fields. Hidalgo also expresses optimism about the tech industry's growing openness to integrating insights from other disciplines, while cautioning against the potential pitfalls of oversimplifying complex concepts like observability and reliability for marketing purposes. The conversation underscores the evolving nature of reliability engineering and the necessity of establishing a common vernacular to effectively address technical challenges.