Charity Majors, founder and CEO of Honeycomb.io, discussed the evolving landscape of software development and the importance of observability at Chaos Conf 2018. Majors critiqued the traditional software development cycle, highlighting the inadequacy of conventional monitoring systems in managing the complexity and unpredictability of modern distributed systems. She emphasized the need for observability, which allows engineers to understand the internal workings of a system by asking questions through existing tools without deploying new code. This shift from monitoring to observability is crucial for effective Chaos Engineering, allowing engineers to prepare for unknown challenges. Majors argued that operational literacy is essential for engineers, as real-world conditions, rather than controlled environments, provide the most reliable insights into system behavior. Observability facilitates this by moving beyond static dashboards and embracing a more dynamic, first-person perspective that enables engineers to explore and resolve issues based on real-time data.