Grafana Labs emphasizes its unique cultural values as crucial to its rapid growth and success, especially during the challenges of the COVID-19 pandemic. Despite expanding their team by 118% and surpassing 250 employees globally, the company maintains a remote-first approach and values open communication, trust, and transparency. They foster a culture of respectful empowerment, encouraging autonomy and innovation among employees. Open source development is central to their identity, balancing community building with commercial interests. Grafana Labs prioritizes a high say/do ratio, ensuring reliability and accountability within the team, and actively seeks diverse perspectives to create a safe, inclusive environment. The company values progress over perfection, embracing iterative processes to deliver valuable solutions, and emphasizes helping each other thrive, fostering collaboration and support within a distributed team. These values are integral to their strategic growth and cultural evolution as they look forward to further expansion in 2021.