Grafana Labs has introduced Grafana SLO, a feature within Grafana Cloud, aimed at simplifying the creation, management, and scaling of service level objectives (SLOs) to enhance service reliability and performance measurement. Initially developed to address frequent false alerts from an SLA that monitored request latency, Grafana SLO provides users with a guided UI, prebuilt dashboards, and customizable alerting rules, reducing alert fatigue and enhancing data-driven decision-making. This tool enables organizations to set and manage SLOs efficiently, offering features like Terraform integration and an SLO API for scalability as code, thus aligning development and operations teams towards common service expectations. By offering executive-level visibility into service health, Grafana SLO supports strategic decision-making and resource allocation, asserting its importance as highlighted in Grafana Labs' 2023 Observability Survey, where a significant number of respondents indicated their use or interest in SLOs.