ObservabilityCON 2020 kicked off with a focus on Grafana Labs' advancements in observability, featuring keynotes from notable figures like CEO Raj Dutt and Grafana creator Torkel Ödegaard, who emphasized the importance of metrics, logs, and traces in building an effective observability platform. The event highlighted new product announcements, including the release of Loki 2.0 with enhanced query capabilities and Grafana Tempo, a distributed tracing backend. The conference also showcased real-time observability solutions using Redis and Grafana, and introduced new features in Grafana 7.3, such as customizable visualizations and data source plugins. Sessions covered a wide array of topics, from the evolution of Prometheus observability to practical applications of Grafana in various industries, underscoring the platform's role as a central hub in the observability ecosystem.