The ServiceNow plugin for Grafana has been updated to include new features that enhance its functionality and integration capabilities. Users can now query any table within ServiceNow, allowing for more detailed insights and customized queries specific to their needs. This update also introduces the ability to visualize data as annotations in Grafana panels, complete with URL links for easier navigation to ServiceNow incidents. Additionally, ServiceNow can now be used as an alert notification channel, enabling seamless incident creation in ServiceNow triggered by Grafana alerts. These enhancements are available for Grafana Cloud users and those with a Grafana Enterprise license, providing more robust tools for incident and change management within the Grafana ecosystem.