Richard Lam, a product manager for Grafana Cloud based in Washington, D.C., is passionate about creating a product that users love by understanding their needs and challenges. His role involves developing product vision and strategy, collaborating with various teams within Grafana Labs, and engaging with customers to gather valuable feedback. Richard enjoys translating complex data into actionable information and has a background in building observability tools, which made Grafana Labs a perfect fit for him. Outside of work, he has a keen interest in food, particularly cooking and exploring new ingredients, and has recently delved into the art of coffee brewing, favoring cold coffee and experimenting with different beans and brewing methods. Despite his culinary interests, Richard's favorite food remains a simple yet perfectly cooked steak, highlighting his appreciation for the basics of food.