As COVID-19 disrupted global life, Grafana Labs reassured customers of its full operational capacity, highlighting its remote-first structure that minimized the impact of the pandemic on its services. The company emphasized the readiness of its support and service reliability engineering teams, which remain fully staffed and accessible 24/7 to assist with Grafana Enterprise and Grafana Cloud. Grafana Labs also mentioned its recent $24 million funding, ensuring long-term financial stability and continued support for the open-source projects and communities that form the foundation of its business. The communication conveyed a message of solidarity, inviting customers to reach out with any inquiries.