Grafana Incident, an incident response tool from Grafana, has expanded its capabilities with new APIs and webhooks that facilitate seamless integration into diverse workflows. These enhancements enable teams to customize their incident response management processes by connecting Grafana Incident with a wide range of external systems, including Zoom, GitHub, and ServiceNow, among others. The JSON/HTTP RPC API allows detailed programmatic control over incident activities, timelines, and tasks, while outgoing and incoming webhooks automate workflow triggers based on specific events. Several use cases illustrate these capabilities, such as posting updates to incidents, triggering workflows in third-party systems like ServiceNow, and automating escalation processes based on incident labels. These features aim to improve efficiency, collaboration, and communication within engineering teams by automating task management, notifying relevant parties promptly, and enhancing incident detection and response times. The integration options provided by Grafana Incident's APIs and webhooks support the creation of tailored workflows that align with the unique needs of different teams, ultimately streamlining incident management processes.