Grafana Cloud's Incident Response & Management (IRM) suite, which includes tools like Grafana Alerting, Grafana OnCall, Grafana Incident, and Grafana SLO, provides a comprehensive solution for efficiently handling incidents by streamlining the process of detecting issues, escalating alerts, automating tasks, and deriving actionable insights. Three companies—Clearco, Prezi, and Ultimate—have adopted Grafana Cloud to enhance their incident response strategies, achieving improved communication, reduced costs, and greater efficiency. Clearco transitioned to Grafana IRM to unify their alerting strategy, leading to faster responses and reduced alert fatigue. Prezi switched from PagerDuty to Grafana IRM for cost savings and operational simplicity, finding the transition smooth due to Grafana's feature parity and ease of use. Ultimate integrated Grafana Cloud to unify their observability strategy, resulting in expanded use of dashboards and logs while improving incident response workflows. These companies have not only enhanced their incident management processes but also realized significant cost savings and increased operational efficiency through their adoption of Grafana Cloud.