Grafana Labs has launched the unified Grafana Cloud IRM app, combining the OnCall and Incident applications into a single platform to enhance incident response and management within their observability stack. Announced at ObservabilityCON in Chicago, this integration aims to streamline user experience, offering a unified homepage for managing alert groups and incidents, and eliminating duplication from managing separate apps. While the open-source Grafana OnCall project enters maintenance mode, existing Grafana Cloud users will experience no service disruptions and can expect faster response times and improved functionality. The unified app promises consistent user experience with features like single webhook systems and consolidated insights, further supporting customization and automation of incident management processes. Grafana Cloud IRM is positioned as an easy-to-use solution with a free tier, aiming to transform incidents into opportunities for learning and collaboration.