Verizon, a major player in communications and media, successfully leveraged Grafana to enhance its monitoring capabilities, streamline operations, and facilitate self-service for end users. Faced with inefficiencies and high costs from its existing infrastructure, Verizon's Systems Engineering team transitioned from a sprawling, outdated system dependent on static SQL servers to a more flexible, dynamic setup using Grafana and MySQL. This shift reduced the lines of code needed for operations from 500,000 to just 500, significantly improving scalability and efficiency. The transition to Grafana empowered users across the company, from call center representatives to executives, by providing them with real-time data access and customizable dashboards, reducing the time required for report generation and incident response. Additionally, the new infrastructure decreased late-night alerts and helped engineers focus on more strategic tasks, enhancing overall productivity. This move not only improved internal processes but also set a foundation for future innovations, allowing Verizon to potentially contribute to Grafana's open-source community.