How to improve your observability strategy: Introducing the Observability Journey Maturity Model

The Observability Journey Maturity Model, developed by Grafana Labs, serves as a tool to help organizations assess and enhance their observability strategies, which are rapidly evolving due to open-source innovations. By answering a series of questions, organizations can evaluate their observability maturity across three main areas: data access, data analysis, and incident response and prevention, with a focus on nine key dimensions. The model assigns one of three maturity levels—Reactive, Proactive, or Systematic—and provides insights into strengths and areas needing improvement, along with recommendations for enhancing observability practices. For example, a Grafana Cloud user utilized the model to identify gaps in cost allocation practices and took steps to address them with new billing and cost breakdown dashboards. The model is publicly available for free, allowing organizations to measure their progress over time and present findings to stakeholders.