PayIt, a secure cloud service provider for digital government, has been utilizing Grafana and Prometheus since 2015 to enhance its observability and alerting capabilities as it transitioned from a single Kubernetes cluster to a more complex microservices-based architecture. Grafana's dashboards have enabled PayIt to efficiently monitor its systems, helping to solve user-facing issues and providing data accessibility to non-engineers, thus streamlining support operations. By leveraging community dashboards and creating custom ones, PayIt has improved its ability to visualize data and identify potential problems, allowing the company to prevent customer-facing issues and optimize internal processes. The adoption of Grafana has opened up new possibilities for PayIt, with the team exploring further uses of the tool to maximize its potential benefits.