Optum, a U.S.-based health services company, has leveraged Grafana Enterprise to improve its website's performance monitoring system, aiming to reduce user stress during significant life events by providing a fast and reliable web experience. By uniting disparate data sources, Optum created a robust architecture that offers real-time insights through user-friendly Grafana dashboards, accessible to all stakeholders from executives to development teams. This system helps track metrics such as site performance, load times, and errors, allowing for quick identification and resolution of issues, which has led to reduced mean time to repair (MTTR) and improved customer satisfaction. The dashboards are designed to provide both high-level overviews and detailed drilldowns, enabling efficient decision-making and continuous enhancements to the user experience. Despite challenges with internal standardization and complex component interactions, Optum successfully visualized performance data, facilitating improvements in member experience and operational efficiency without the need to re-implement their entire system.