How JPMorgan Chase uses Grafana and AI to monitor SLOs, SLIs, and more

JPMorgan Chase has developed a proactive monitoring tool using Grafana and Prometheus to enhance the stability and efficiency of their trading platform. Faced with market volatility and the challenges of remote work due to the pandemic, the team sought a solution that integrated their existing systems with modern tools to provide real-time insights into system capacity and potential issues. Their custom tool, TradeMon, leverages Grafana's visualization capabilities to offer transparent and shareable reports, facilitating better decision-making from the C-suite to the trading desk. Additionally, they are collaborating with their AIOps team to incorporate AI and machine learning for dynamic error modeling and to automatically identify new service level objectives and market anomalies. This approach aims to further improve system reliability and responsiveness, with plans for expanded AI integration and enhanced reporting tools.