84.51°, a data analytics and marketing company owned by The Kroger Company, faced challenges with decentralized metrics and communication between its Technology and Product teams, leading to discrepancies in data reporting. Erin O'Brien, a Lead Service Manager, spearheaded the initiative to centralize metrics using Grafana Enterprise, enabling a more holistic and efficient approach to data visualization. The introduction of Grafana dashboards facilitated better alignment and understanding of metrics across different teams, allowing for streamlined data collection and reporting. This initiative received positive feedback from company leadership, who appreciated the one-stop-shop solution for visualizing all relevant data, which ultimately enhanced decision-making processes. The company plans to conduct metrics workshops and integrate Grafana with other systems like Service Now to further standardize and improve their metrics reporting. With Grafana, 84.51° is now able to present a cohesive story from its data, helping various teams to focus on relevant metrics and aiding business leaders in making informed decisions.