Dell Technologies successfully migrated from SolarWinds to Grafana Cloud to consolidate its observability tools, achieving a more integrated and efficient system without losing functionality. The transition, led by Brian Murphy from Dell's Infrastructure Solutions Group, enabled Dell to access previously unavailable data and reduce unnecessary metrics using Grafana's Adaptive Metrics feature, which resulted in cost savings and streamlined operations. The new platform improved alert management, facilitated problem-solving for 13,000 engineers, and provided executives with insightful dashboards, making Grafana Cloud the primary tool for incident management. Dell plans to continue expanding its use of Grafana Cloud by onboarding more teams and services, with an emphasis on smart alerts and experience-focused monitoring, aiming to enhance the overall observability across its infrastructure.