Dapper Labs, a blockchain gaming studio known for its involvement in the NFT space with projects like CryptoKitties and NBA Top Shot, has adapted to the high demand for digital collectibles by implementing a robust observability stack using Grafana Cloud, PagerDuty, Prometheus, Kubernetes, and Google Cloud Platform. This setup allows the company to effectively monitor over 4 million active series and process about 12 million data points per minute. The adoption of Grafana Cloud has significantly reduced operational challenges related to data retention and enabled the team to engage in proactive problem-solving, catching performance issues before they reach customers. With 240 active users interacting with the observability data, including project and product managers, the open editing culture encourages contributions from all team members, including new hires. Principal SRE Andrew Burian emphasizes the importance of using the observability tools to define strong customer-facing service level objectives, and he plans to further leverage tracing capabilities with Grafana Tempo in the future.