Opsdis, an observability consulting company in Sweden, partnered with Grafana Labs to provide an advanced monitoring solution for Cind AB, a company specializing in 3-D camera technology for measuring objects. Cind initially relied on manual monitoring processes, which required the support team to manually sift through logs when issues arose. To address this, Opsdis implemented a scalable system using Prometheus, Loki, and Grafana, as well as Grafana Cloud, to automate and enhance monitoring capabilities. This new system enables Cind to monitor critical system processes and onsite camera operations, providing comprehensive visibility across over 50 customer sites. The implementation includes templated Grafana dashboards that allow Cind to view customer statuses, analyze metrics, and access logs for troubleshooting. This development not only improved operational efficiency by allowing proactive issue resolution but also integrated observability into Cind's development process, sparking interest in further advancements.