How Amgen Manages On Calls (and Burnout) with Grafana

Amgen utilizes Grafana to efficiently manage on-call rotations and mitigate burnout among engineers, leveraging the tool to track and visualize on-call data. By implementing dashboards, Amgen improves operations by facilitating quick connections between individuals seeking assistance and those available to provide it, particularly during off-hours or for external customers. This system allows for streamlined communication through features like SLO dashboards that include current on-call contacts and escalation levels. Additionally, Grafana aids in balancing workloads and enhancing team morale by enabling managers to monitor the number of on-call days and incidents each engineer handles, which empowers both managers and engineers to address imbalances and reduce stress. This data-driven approach not only optimizes operational efficiency but also fosters a more positive on-call experience, offering engineers the tools to discuss workload concerns with their managers effectively.

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