Cookidoo, an online platform by Vorwerk featuring over 80,000 guided recipes for the Thermomix, upgraded its observability plan by transitioning from Instana to Grafana Cloud and OpenTelemetry to address its monitoring needs. This shift was driven by the challenges faced in integrating Instana with other tools and the inefficiencies in incident response. By moving to Grafana Cloud, the team achieved cost savings, improved incident response, and automated dashboards, while also incorporating business metrics into their observability strategy. The transition involved standardizing dashboards and metrics, promoting the use of traces, and leveraging Adaptive Metrics to manage costs effectively. Vorwerk's experience highlights the benefits of open-source tools and the importance of customizing observability solutions to enhance operational efficiency and business insights.