Nikhilesh Tekwani, Senior Software Engineering Manager at Wells Fargo, is spearheading a transformation in the bank's observability strategy by migrating to Grafana Cloud and Grafana Enterprise. Tekwani emphasizes a management philosophy that balances work and personal life, encouraging his globally dispersed teams to plan vacations while maintaining high performance. He prioritizes regular one-on-one meetings to understand both team and individual priorities, and fosters an environment where every team member's input is valued, allowing the best ideas to prevail. Tekwani looks for candidates who are respectful, collaborative, and not afraid to express themselves, valuing expertise in niche areas of observability like metrics and logging. He uses humor to break the ice in interviews, aiming to reveal candidates' true personalities. Despite the challenges of managing a hybrid team across various locations, Tekwani focuses on enhancing communication and collaboration, utilizing tools like Microsoft Teams. He stresses the importance of a balance between empowerment and accountability, particularly in managing risks within the financial institution, and seeks team members who are committed to self-improvement and knowledge sharing.