Grafana: The open and composable observability platform

Integrating Grafana-managed alert rules with ServiceNow through ServiceNow's scripted REST API allows for the automatic capture and processing of alerts in ServiceNow’s events table, enhancing incident workflows, escalations, and ticket creation. This integration enables the parsing of Grafana's JSON alert payloads and the insertion of data into ServiceNow tables, preserving all alert details and facilitating downstream automation within ServiceNow’s incident management ecosystem. The scripted REST API is particularly effective in handling Grafana's complex payloads, which often include nested arrays and multiple instances, by disassembling these payloads and mapping custom labels into the correct ServiceNow table fields. The process involves setting up a ServiceNow table, creating a scripted REST API to manage the data flow, configuring Grafana's contact point to alert ServiceNow, and conducting tests to ensure seamless integration. This setup helps bridge the gap between Grafana’s flexible alert payloads and ServiceNow’s structured data management, allowing platform engineers, SREs, and solutions engineers to efficiently automate incident workflows.