Grafana Assistant: Why you can trust our agent—and yourself—in an era of AI hallucinations

Grafana Assistant is a purpose-built AI agent designed to enhance observability by providing transparency and reliability in handling AI hallucinations, which are common challenges in AI models. Unlike typical AI systems, Grafana Assistant leverages live data from Grafana Cloud dashboards, metrics, logs, and traces, ensuring responses are based on actual environmental data rather than generic algorithms. It offers visibility by revealing the queries and data sources behind its answers, allowing users to trace and verify the logic, thus avoiding the "black box" problem. Grafana Assistant also effectively deals with conflicting signals by querying additional data sources and presenting clear patterns or contradictions to guide the next steps, thereby reducing the manual effort in observability tasks. It encourages best practices by turning interactions into shared knowledge, enabling junior engineers to learn while freeing senior engineers from repetitive tasks. This AI assistant acts as a traceable, expert-on-demand partner that aids in maintaining production system stability and enhancing engineering efficiency.