Grafana Cloud Incident Response Management (IRM) has introduced several customizable features to enhance incident response processes, allowing organizations to embed the tool into their existing workflows rather than conforming to a rigid structure. Key updates include the ability to define custom incident statuses beyond just "Active" and "Resolved," enabling organizations to specify stages like "Identified" or "Mitigated" for better stakeholder visibility. The addition of custom metadata fields allows users to capture detailed incident data, such as involved teams and affected services, which aids in post-incident assessments. Enhanced incident label capabilities unify label management across OnCall and Incident, improving workflows and service visibility. Furthermore, the option to declare private incidents offers tighter control over sensitive information by restricting access to a select group of stakeholders. These updates aim to provide a more flexible and efficient incident response experience within Grafana Cloud, which includes a free tier for new users.