Grafana Labs places significant emphasis on understanding and nurturing its open-source community, recognizing it as a vital component of their success. The company adopts a model to gauge community engagement based on the 90/9/1 rule, which highlights participation inequality, and uses a tool called Common Room to measure community activity through impact points. Although their current active community comprises 71,366 users, Grafana Labs acknowledges the need to increase the number of advanced contributors and improve community engagement. To address this, they are enhancing documentation and tutorials, launching a Champions Program to recognize top contributors, and streamlining their online presence to better consolidate community interactions. The company values transparency and feedback, encouraging community input to further improve their open-source ecosystem. Grafana Labs' commitment to open-source principles is reflected in their hiring practices and company culture, which prioritize shared growth and open communication.