Best Google Meet transcription tools and APIs: comparison and selection criteria

The article explores the landscape of Google Meet transcription tools and APIs, focusing on the decision-making process for product teams between buying off-the-shelf solutions or building custom integrations. It highlights the limitations of Google Meet's native transcription, which supports only eight languages and lacks developer API access for custom integrations. The text contrasts this with third-party tools like Otter and Tactiq, which are suitable for internal teams due to their quick setup, and developer APIs like Gladia, which offer more flexibility and control for SaaS products. Key evaluation criteria for these tools include word error rate (WER), latency, pricing at scale, and data governance. The document emphasizes the implications of using bot-based versus bot-free integration for capturing audio and the architectural considerations when integrating transcription as a feature in a product. It also details the benefits of using APIs for multilingual accuracy, real-time transcription, and predictable pricing, while stressing the importance of compliance and data governance in enterprise settings.

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