How I used AI agents to optimize product operations

In an effort to optimize product operations, the Chief Product Officer at Fivetran explored the use of AI agents and conversational analytics to enhance productivity and resource allocation within the company. By integrating Jira data into BigQuery using Fivetran and leveraging generative and agentic AI through tools like Claude, a more streamlined and efficient approach to data analysis was achieved. This method allowed the team to bypass traditional analytics processes that involved manual dashboard creation and SQL usage, instead enabling queries in natural language that translated into actionable insights. The initiative revealed critical insights into team performance and dependency issues, significantly improving project prioritization and planning. The experience highlighted the importance of maintaining a centralized, interoperable data infrastructure for analytics and demonstrated how AI can democratize data access by simplifying the querying process, thus enabling informed decision-making across teams.