Evaluating network tokens: Webinar Q&A

Network tokenization offers improved authorization rates, reduced fraud, and enhanced security, but its implementation raises several questions for merchants as explored in a recent webinar titled "Evaluating Network Tokens: Are they worth it?". Key insights from the session reveal that the observed benefits of network tokens, such as a 30-50 basis-point uplift in authorization rates, often manifest over time as they primarily address issues like expired cards and soft declines. Retrying declined transactions with a PAN is advisable only in specific scenarios, depending on the type of decline. The discussion also highlighted the importance of resiliency in network token providers, recommending platforms with robust, multi-region infrastructure to avoid single points of failure. Fraud reduction through network tokens is significant, resulting in liability shifts that reduce fraud chargebacks, a critical metric for fraud teams. Furthermore, cryptograms linked to network tokens should be treated as confidential data under PCI DSS, with specific encryption requirements for raw PAN expiries. The webinar offered insights into the effective use of network tokens, addressing concerns about redundancy, incident handling, and PCI DSS compliance in the context of standalone providers and payment service providers (PSPs).

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