Zingage handles 3X more home care calls with ElevenAgents

Zingage, a company managing the operational aspects of over 400 home care agencies, including scheduling and staffing, implemented the voice AI platform ElevenAgents in 2025 to handle both inbound and outbound calls autonomously while routing urgent cases to appropriate personnel. This transition was essential for Zingage after experiencing reliability issues with a previous vendor, as they needed a stable system to ensure consistent care and support for elderly patients and caregivers. ElevenAgents provided a solution with its robust, intuitive platform, enabling Zingage to scale call volume by three times while maintaining HIPAA compliance and resolving over 90% of calls autonomously. The platform's integration of STT, LLM, and TTS technologies in a single system has reduced latency and improved reliability, crucial for building trust in emergency situations common in home care. The AI was designed to replace traditional phone trees, allowing for more natural conversations and faster resolutions, with human escalation available for complex cases, thereby enhancing the overall efficiency and empathy of the service.

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