April 2026 Summaries

ElevenMusic is an AI-powered platform designed to revolutionize music discovery and creation by merging listening, remixing, and original creation into a cohesive system, offering artists a direct path to monetization and enabling fans to actively participate in the music-making process. Developed with input from artists, the platform aims to deepen the connection between musicians and their audiences, transforming songs into interactive experiences. ElevenMusic, which launches with over 4,000 independent and emerging artists, allows users to explore and interact with music that suits their tastes, remix tracks, and even create new compositions from scratch. This participatory approach turns passive listeners into active collaborators, fostering continuous feedback loops and expanding artists' reach. The platform integrates creation with distribution and monetization, allowing artists to publish their work and earn based on audience engagement, building on a successful creator ecosystem that has already paid out millions to contributors.

ElevenLabs is expanding its operations in Spain by opening an office in Madrid and bolstering its local sales and engineering teams to better address the challenges faced by Spanish enterprises. The company's AI solutions, such as ElevenAgents, are being utilized by major Spanish companies, including eDreams ODIGEO and MediaMarkt, to enhance customer interactions through natural, autonomous conversations across multiple languages and platforms. ElevenLabs is also partnering with Santa Lucia Seguros for voice integration in virtual assistants and has attracted investment from Santander, highlighting the growing interest in AI audio solutions. With the Spanish-speaking world being diverse and linguistically complex, ElevenLabs emphasizes the importance of regional language support with accurate pronunciation, which they address through proprietary AI models. Additionally, the company aids creatives in expanding their reach, exemplified by Matthew McConaughey's use of their technology to deliver content in Spanish.

ElevenAgents offers pre-configured Agent Templates to simplify the initial setup process for building conversational agents, eliminating the typical trial-and-error phase. These templates, which come with predefined system prompts, workflows, and integrations, cover a wide range of use cases including customer support, education, outbound sales, and reception services across various industries. By using these templates, businesses can select a suitable starting point, customize it to their specific needs, and deploy it efficiently. The template library includes popular options such as Customer Support, E-commerce Customer Experience, New Hire Onboarding Assistant, and Front Desk Receptionist, each designed to streamline specific conversational tasks and enhance operational efficiency.

The webinar, "The AI Agent Playbook for Financial Services," explores the integration of AI agents in the financial sector, highlighting their role in providing seamless, multi-channel, human-like customer service while maintaining compliance and security standards. Despite the significant investment in digital transformation, customer satisfaction remains low due to impersonal automated interactions. AI agents, as demonstrated with examples from Revolut, Klarna, and Better, are designed to address this by handling complex tasks such as authentication, fraud detection, and inquiries in a single interaction. The platform, ElevenLabs, offers robust security credentials and certifications like SOC 2 Type II and GDPR, facilitating faster deployment with safety and reliability through AIUC-1 certification. Best practices include using modular sub-agents, combining deterministic controls with flexible LLM conditions, and implementing multiple layers of guardrails and evaluation criteria to ensure effective deployment. Additionally, ElevenLabs provides tools for extensive monitoring and analysis at the workflow level to improve service quality and customer loyalty.

ElevenLabs is collaborating with Customers Bank, a prominent US bank with a $25 billion asset base and a high Net Promoter Score, to implement ElevenAgents across the bank's customer and employee operations. Known for its Single Point of Contact model, Customers Bank aims to enhance its customer service by integrating AI agents into its support channels to meet the growing demand for conversational and 24/7 support. The rollout will include AI agents providing 24/7 voice and chat support for account services, guiding new customers through onboarding, and assisting contact center staff during live calls. This initiative is expected to result in quicker responses, reduced hold times, and consistent service quality regardless of time. Human escalation paths will be integrated to ensure that human intervention is readily available when needed, and the partnership is poised to expand into more banking workflows in the future.

The Turn.io Chat for Health Accelerator 2026 is a 24-week program that aims to enhance healthcare access and information delivery through WhatsApp, focusing on voice-enabled interaction to overcome literacy barriers. This initiative is in response to the global challenge of uneven healthcare access, where digital tools dependent on text limit their reach. By partnering with Turn.io, organizations will receive support to deploy real services using their platform, which already serves numerous health organizations globally. The program will select ten organizations to develop solutions for health information and patient engagement, leveraging voice AI technologies provided by ElevenLabs, the lead voice AI technology partner. This effort marks a shift from experimental to structured programs, emphasizing the deployment of robust, production-ready systems over pilot projects, with the ultimate goal of improving health communication and accessibility for low-literacy and multilingual populations. Applications for the accelerator are open until May 31, 2026, with the broader aim of extending voice-enabled services to more organizations via the ElevenLabs Impact Program, even for those not selected for the core cohort.

Play It Green, a sustainability company founded in 2021, is B Corp-certified and focuses on reducing ecological footprints, restoring nature, and donating 10% of its revenue to charities chosen by customers. Their environmental restoration projects span Kenya, Tanzania, Senegal, and Canada, involving efforts like mangrove restoration, agroforestry, and Indigenous-led sea kelp regeneration, which are monitored using satellite data and bioacoustic sensors to ensure positive outcomes. The company utilizes ElevenLabs to make their educational content more accessible through audio, enhancing their outreach to diverse audiences, including those with accessibility needs. This integration has streamlined their editorial process, allowing them to concentrate on community engagement and international partnerships. Play It Green has achieved significant social impacts, such as providing improved access to clean water and health insurance for nearly 1,700 people across their project areas, and supporting over 50 charities through their Regive model. As they aim to plant their next million trees and explore new sectors, they plan to continue leveraging AI tools to broaden their communication reach and promote inclusivity.

ElevenLabs has been recognized as a 2026 Google Cloud Marketplace Partner of the Year for Applied AI, acknowledged for its customer success, technical excellence, and innovation. The company has successfully integrated its products, including ElevenAgents, Text to Speech, and Dubbing, into the Google Cloud Marketplace, allowing enterprises to deploy and manage solutions on a global scale. The collaboration has enabled companies like Klarna, Better.com, and Revolut to achieve significant operational improvements, such as cost reductions and enhanced customer engagement across multiple languages. In the media sector, innovative uses of the technology include AI voice cloning and voiceovers, with applications like a gaming studio generating extensive audio content and NVIDIA's CEO delivering speeches in multiple languages. ElevenLabs products can be accessed through the Google Cloud Marketplace, streamlining procurement and deployment for businesses within a trusted ecosystem.

Healthy Hip Hop, founded by Roy Scott, evolved from creating music to developing a comprehensive content platform aimed at improving literacy, vocabulary, and confidence in children through culturally relevant content. Partnering with Eleven Music and Text to Speech, the initiative uses characters like Leo the Lion and Tigressa to engage young audiences with music and audio stories, thereby supporting reading and social-emotional learning. By expanding its offerings into multiple languages, Healthy Hip Hop enhances classroom engagement and vocabulary building. The platform emphasizes an interactive content ecosystem, allowing children to influence storylines and themes, and aims for scalable impact by integrating AI to adapt content to audience needs. Through partnerships like the ElevenLabs Impact Program, the initiative seeks to broaden its reach and establish itself as a central hub for educational and entertaining content.

Ovianta, a Barcelona-based company, automates patient communication for clinics and hospitals in Spain, significantly improving efficiency by using voice agents for tasks such as scheduling, reminders, and follow-ups, allowing staff to focus more on patient care. In 2025, Ovianta adopted ElevenAgents to enhance patient follow-up processes, which are crucial in a linguistically diverse market where regional accents matter. The integration of ElevenLabs' AI, known for its high-quality Spanish voices and compliance with healthcare regulations like HIPAA and GDPR, enabled Ovianta to achieve a 68% patient engagement rate and a 25% increase in treatment conversions while reducing manual follow-up calls by 83%. The AI-driven system handled nearly 14,000 calls, resolving 67% of them autonomously, and Ovianta plans to expand its language offerings and voice capabilities to cover the entire patient journey, demonstrating a commitment to scaling efficiently without compromising patient experience.

Cleo, an AI-powered financial assistant used by millions for money management, has enhanced its user experience by integrating ElevenAPI to introduce Voice Mode, allowing users to interact through speech rather than text. Known for its direct and witty personality, Cleo's transition to voice required maintaining its character through expressive and realistic Text to Speech technology, which ElevenLabs provided. This integration not only preserves Cleo's unique traits but also enhances the emotional connection and effectiveness of financial advice delivered to users. The low-latency streaming capability of ElevenAPI ensures smooth and consistent voice interactions across Cleo's global user base, demonstrating how voice technology can serve as a growth lever for conversational products in fintech and beyond.

FOX Sports has collaborated with ElevenLabs to integrate an AI version of Colin Cowherd, a well-known sports commentator, into their app, allowing fans to interact directly with his digital persona. This innovation marks FOX's first use of an AI sports commentator within their app, transforming sports commentary from passive consumption to active engagement, as fans can now initiate conversations and receive real-time commentary. The AI agent, built on ElevenLabs’ platform, uses Voice Cloning technology to replicate Cowherd's voice with high fidelity, ensuring an authentic and natural interaction. FOX worked closely with ElevenLabs to ensure the commentary aligns with editorial standards, with the system updating daily to maintain content relevance. This initiative represents a significant shift in sports media, enhancing fan engagement by offering dynamic and contextual interactions with one of the most recognizable voices in sports.

Zingage, a company managing the operational aspects of over 400 home care agencies, including scheduling and staffing, implemented the voice AI platform ElevenAgents in 2025 to handle both inbound and outbound calls autonomously while routing urgent cases to appropriate personnel. This transition was essential for Zingage after experiencing reliability issues with a previous vendor, as they needed a stable system to ensure consistent care and support for elderly patients and caregivers. ElevenAgents provided a solution with its robust, intuitive platform, enabling Zingage to scale call volume by three times while maintaining HIPAA compliance and resolving over 90% of calls autonomously. The platform's integration of STT, LLM, and TTS technologies in a single system has reduced latency and improved reliability, crucial for building trust in emergency situations common in home care. The AI was designed to replace traditional phone trees, allowing for more natural conversations and faster resolutions, with human escalation available for complex cases, thereby enhancing the overall efficiency and empathy of the service.

ElevenLabs is expanding its deployment options for enterprise voice AI by introducing on-premise and on-device solutions, in addition to existing cloud and Virtual Private Cloud (VPC) offerings. These new deployment methods cater to specific needs: on-premise deployment is ideal for government agencies and organizations with stringent regional cloud infrastructure requirements, as it runs on local servers within data centers utilizing Confidential Computing with GPUs. On-device deployment is tailored for scenarios requiring offline inference, such as automotive and wearable applications. VPC deployments, available on AWS SageMaker and GCP Vertex, ensure data remains within the organization's cloud environment, addressing data residency concerns. Both on-premise and on-device models offer customization options, including the development of custom voices and fine-tuning for languages or dialects, and are updated to meet enterprise standards for security and support. While VPC deployments are currently available, on-premise and on-device solutions are in early access, with releases anticipated in the first half of 2026.

ElevenLabs has introduced a new integration called the ElevenLabs Power for Kiro, an agentic IDE designed for spec-driven development, which allows dynamic access to tools like Text to Speech, Speech to Text, Music, Sound Effects, and ElevenAgents. This integration enables the Kiro coding agent to load these functionalities only when relevant to the current task, enhancing efficiency by avoiding unnecessary context loading. The system uses steering files that activate when required by the user's prompt, ensuring precise and task-specific guidance. The ElevenLabs Power is available for installation from the Kiro Powers Library, and an upcoming hackathon, ElevenHacks x Kiro, offers participants the opportunity to explore these capabilities with a chance to win cash prizes.

Razorpay, India's omnichannel payments platform, has leveraged ElevenAgents to enhance its engagement with millions of merchants through AI-powered outbound voice agents speaking Hinglish. This collaboration focuses on churn recovery, feature adoption, and incident management, with over 35,000 calls completed so far, achieving a connection rate comparable to human call center benchmarks. The integration of ElevenAgents enables Razorpay to deliver timely, personalized outreach across diverse merchant stages, capturing structured insights from conversations that feed into their analytics dashboard. This data-driven approach supports proactive and scalable engagement, moving from reactive outreach to informed action. The partnership with ElevenLabs has allowed Razorpay to efficiently scale operations without dedicated engineering support, embedding AI-driven conversational intelligence into its fintech stack. As Razorpay continues to expand its use of ElevenAgents, it aims to further integrate AI into its operations, enhancing merchant engagement and setting the foundation for an AI-native fintech ecosystem.

ElevenLabs has partnered with the San Francisco Giants to enhance the fan experience at Oracle Park using AI voice and audio technology. As the Presenting Sponsor of the Champions Suite, ElevenLabs aims to connect the Giants' local fan base with their growing international audience through innovative solutions such as real-time AI voice agents, multilingual audio content, and new in-game experiences. This collaboration reflects the Giants' tradition of innovation and their commitment to deepening connections with fans across languages and formats. Giants' Chief Information Officer, Bill Schlough, highlighted the platform's flexibility in enhancing fan engagement and operational support, with further activations planned throughout the 2026 season.

mdhub has significantly improved access to behavioral health services by deploying ElevenAgents, an AI-driven platform that enhances patient interaction and streamlines clinic workflows. This system allows clinics to immediately respond to patient inquiries with natural and emotionally sensitive voices, thereby increasing appointment bookings by 30% and handling 90% of inbound calls end-to-end. The integration of ElevenAgents into mdhub's operations includes functions like capturing patient demographics, verifying insurance, and matching patients with providers, which reduces the time from first inquiry to appointment from weeks to days. ElevenAgents' customizability has enabled deep integration with electronic health records and other clinic systems, maintaining high standards of security and reliability. This approach has transformed patient admissions and support workflows, allowing staff intervention only when necessary, thus enhancing overall efficiency and patient trust.

Zen Educate, a platform that assists teachers and teaching assistants in finding work in schools across the UK and US, has enhanced its services by integrating ElevenAgents' conversational AI to offer after-hours support. This AI-driven support extends beyond regular business hours to evenings and weekends, enabling educators to conduct onboarding and compliance checks at their convenience, thereby improving the overall customer experience. The new feature, accessible via the Zen mobile app, allows a voice agent to guide new educators through the onboarding process, ask necessary screening questions, and seamlessly transition the detailed context to human staff for further evaluation. This integration not only enhances accessibility for educators but also frees up Zen's human staff to focus more on assessing each educator's abilities in the classroom.

Nana, a leading super app in Saudi Arabia, significantly transformed its customer support operations by integrating AI agents, resulting in an 85% reduction in support costs and improved response times. Initially established in 2016 as a grocery delivery service, Nana expanded its offerings to include services like laundry and car washing, leading to increased customer contact volumes. The company initially struggled with scaling customer support through traditional means but found success after implementing AI agents built on ElevenLabs technology. These agents efficiently manage customer interactions, resolve issues, and escalate cases when necessary, freeing human agents to focus on refining AI workflows and contributing to other departmental operations. The shift in strategy also allowed the remaining support staff to choose flexible working hours tied to AI-focused KPIs. Nana's approach prioritizes prompt quality and multimodal communication, leveraging direct partnerships with technology providers to maintain cutting-edge solutions.

Midland, Texas, has improved its citizen support services by implementing Jackie, an AI-powered civic concierge developed with ElevenLabs, to handle a growing volume of inquiries efficiently across its 11 call centers. Before Jackie, residents often faced multiple call transfers and delays, leading to frustration and inefficiency. Jackie's implementation has streamlined the process by identifying caller intent, handling simple queries, and directing more complex ones to the appropriate departments, reducing the need for additional staff and physical resources. Demonstrations highlighted Jackie's ability to manage billing inquiries and multi-topic conversations seamlessly, showcasing its adaptability to real-world interactions. The city adopted best practices for deploying AI, such as maintaining an up-to-date knowledge base, phased rollouts, and close collaboration with IT and security teams to ensure compliance and continuous improvement.

Urban Company, a service platform operating across several countries, has successfully implemented voice AI to enhance partner support in the gig economy, addressing the challenges of scalability and communication consistency. The company recognized that its partners, often engaged in noisy environments and preferring voice over text, faced difficulties with traditional chat support. By deploying voice AI, Urban Company improved first-contact resolution rates and reduced escalation, aligning support methods with partners' communication habits. The voice AI system, chosen for its human-like quality, operates across multiple sub-verticals including partner support, referral outreach, and an app-less interaction layer called Instahelp, enabling partners to manage tasks entirely through voice. Urban Company has developed a system of multiple AI agents working in tandem to handle complex support scenarios, such as rescheduling jobs without incurring penalties. The company emphasizes continuous experimentation and optimization, focusing on functional effectiveness before cost efficiency, and monitors key metrics to refine their approach. This strategic use of voice AI has allowed Urban Company to scale its operations effectively while maintaining high service quality.

Bibliothèque Sonore Romande (BSR), a non-profit organization based in Lausanne, Switzerland, leverages ElevenLabs' technology to produce high-quality audiobooks and essential materials for blind, visually impaired, and reading-disabled audiences in the French-speaking world. Founded in 1976, BSR's catalog boasts over 38,000 titles, produced by a dedicated team and volunteers, and funded through subsidies and donations. By utilizing ElevenLabs Studio, BSR enhances its production capabilities, delivering 20 audiobooks, 11 magazine issues, and 10 Swiss public voting guides in the past year alone, with quality comparable to human narration. This technology significantly reduces production time for time-sensitive and challenging content, ensuring timely access to critical information. As BSR expands its catalog by combining AI-generated titles with volunteer-led efforts, it ensures broader access to literature and vital information, promoting civic participation and societal engagement among its audience.

Learna, an AI-powered language learning app developed by Codeway, has significantly enhanced its user engagement and growth by integrating ElevenLabs' advanced voice technology, which provides realistic multilingual conversations. As one of Europe's leading consumer app companies, Codeway recognized the importance of authentic voice interactions in retaining users, especially in language learning contexts where the tutor's voice quality directly impacts user confidence and retention. With over 80 languages supported, Learna's bilingual capability allows users to learn a new language while the tutor communicates in their native language, improving trial conversions by 9% and customer lifetime value by 10%. This strategic shift transformed voice from merely a feature to a core product layer driving growth. Learna's experience underscores the importance of treating voice quality as a critical component of product development, rigorously linking it to business metrics through A/B testing, and leveraging ElevenLabs' flexible platform to optimize language learning experiences without extensive custom coding.

EXL, a global data analytics and digital operations firm, has developed MiAI, an AI-powered training simulator, to modernize contact center onboarding and workforce development by recreating real customer interactions at scale. By integrating ElevenAgents, MiAI provides emotionally aware, multilingual voice simulations that mimic live calls, allowing trainees to gain confidence before engaging with actual customers. Traditional training methods struggle with the unpredictability of customer interactions, but MiAI overcomes this by using adaptive conversations and AI-generated personas. The platform's real-time adaptive conversation engine, emotionally nuanced speech synthesis, and multi-dimensional analytics deliver realistic simulations, improving onboarding speed by 20% and reducing training time by 15-35%. By offering a safe, scalable environment for practice, MiAI helps agents build skills and confidence, leading to better customer service outcomes and lower attrition rates, with EXL planning to expand the platform across industries and geographies.

Scribe v2 has introduced several enhancements aimed at improving transcription quality and user control, including built-in entity redaction, enhanced Indic-English transcription, a No Verbatim mode, and expanded keyterm prompting up to 1,000 terms. The entity redaction feature automatically detects and removes sensitive information like names and credit card numbers from transcripts, making it ideal for sectors like healthcare and finance that require stringent compliance. The updated transcription system accurately handles code-switching between English and Indic languages, ensuring English words remain in Latin script. The No Verbatim mode eliminates filler words and repetitions for cleaner transcripts, which is particularly useful for creating polished meeting notes and subtitles. Additionally, the enhancement of keyterm prompting allows for more precise transcription guidance, benefiting teams with extensive technical vocabularies or domain-specific terminology. These features are currently available in the Scribe v2 API and UI, offering immediate access to improved transcription capabilities.

The blog post discusses a framework for deploying and scaling enterprise voice agents that focus on resolving customer issues rather than merely deflecting them, drawing insights from real-world deployments like a recent collaboration with fintech company Revolut. The text emphasizes the importance of bridging the gap between call deflection and issue resolution by equipping agents with the ability to access and act on necessary systems, significantly reducing the load on human support teams and enhancing the customer experience. It highlights the need for careful management of technical challenges inherent in deploying voice agents, such as handling natural language and audio inputs, and stresses the significance of selecting organizationally relevant but low-risk use cases for initial deployment. The article outlines critical considerations for successful agent deployment, including defining evaluation criteria, managing the balance between performance and control, and leveraging methodologies like Test Driven Development (TDD) to maintain alignment with core metrics. It underscores the iterative nature of improving voice agents, advocating for a cycle of continuous learning from real conversations to refine agents over time, and cautions against common pitfalls such as overreacting to recent failures or allowing evaluation standards to drift. Ultimately, the document positions voice agent deployment as an ongoing process that requires strategic planning and disciplined execution to transform proofs of concept into scalable solutions that genuinely resolve customer issues.

Insurely, an online-only insurance provider in Canada, is revolutionizing its customer service by integrating ElevenLabs' voice AI technology to automate their contact center and improve customer interactions. By deploying voice agents, Insurely addresses the limitations of traditional IVR systems, which often fail to capture the emotional context of customer calls, thus enhancing the support experience with nuanced responses. The AI agent, Emily, is designed to assist customers in completing complex rental insurance forms, resulting in increased completion rates and improved sales numbers. Additionally, Insurely's voice agents operate continuously, allowing human agents to focus on more complex queries, thereby maintaining headcount while increasing throughput. The transition between AI and human agents is seamless, with real-time call transcripts providing complete context for human agents, ensuring a smooth handoff and improved customer satisfaction. Insurely's approach to voice AI emphasizes specialized agents, a robust knowledge base, efficient data handling, and precise time zone management, leading to measurable business impacts and setting a precedent for best practices in the industry.