Unlocking efficiency for property management at scale

HelloSpoke is revolutionizing the multifamily housing industry by integrating ElevenLabs' AI voice agents into its resident communication and maintenance automation platform, significantly reducing operational workload and enhancing resident satisfaction. By replacing traditional voicemail systems with a conversational AI voice agent named Lou, HelloSpoke addresses the inefficiencies of conventional messaging platforms, where a high percentage of calls are either abandoned or result in unresolved issues. Lou, capable of speaking 32 languages and trained specifically for each property, automatically handles calls, creates work orders, and screens emergencies, thereby reducing abandoned calls by 30% and resolving 30% of all calls without human intervention. This innovation not only provides residents with immediate assistance but also returns valuable hours to property management staff. HelloSpoke's strategic choice of ElevenLabs over other providers is due to its superior real-time voice technology, offering faster responses and multilingual accuracy out-of-the-box. Looking ahead, HelloSpoke plans to expand its capabilities by developing outbound voice agents that proactively engage with residents, further enhancing communication efficiency and resident satisfaction.