December 2025 Summaries

Healthcare organizations in Italy, which predominantly rely on phone calls for patient bookings, face challenges such as demand peaks and limited operating hours that strain contact centers. Run2AI, in collaboration with ElevenLabs, developed the Virtual Reception system using advanced Text to Speech technology to address these issues by offering a reliable, 24/7 communication solution. This system efficiently manages inbound calls, explains services, handles call-back requests, and schedules appointments, thereby reducing administrative burdens and enhancing patient access to care. Run2AI selected ElevenLabs for its superior audio quality, latency, reliability, and stability, ensuring a natural and trustworthy voice experience for patients. The integration of ElevenLabs' voice technology allowed Run2AI to create a lifelike and consistent voice that fosters trust and improves patient interactions, highlighting the potential of voice AI to transform healthcare communication at scale.

Eleven Music, developed by ElevenLabs, introduces a suite of updates aimed at expanding the capabilities of music creators and developers by offering tools for music generation, editing, and production using AI. These updates include a new way to discover and remix compositions, allowing users to search for tracks using filters like genre and mood, and a Music Inpainting API that provides developers with detailed control over music manipulation, including modifying sections of tracks, altering lyrics, and creating loops. Additionally, stem separation is now available, enabling users to isolate different elements of a song, and improvements in lyrics generation have been made for greater coherence and style alignment. Enhanced UI features, such as real-time word highlighting and precise lyric timestamps, offer easier navigation and synchronization for multimedia projects. These innovations aim to establish Eleven Music as a comprehensive platform for interactive audio experiences and advanced music production workflows.

At the Global Data Science and AI Conference in Nairobi, the ElevenLabs Impact Program, in collaboration with Senses Hub, showcased their initiative to bring inclusive voice technology to East Africa, focusing on those with permanent speech loss. This effort is part of a broader movement to integrate artificial intelligence in sectors like finance, health, and education across Africa, with a particular emphasis on inclusion for persons with disabilities. The program stands out for its aim to restore identity and dignity by providing personalized, culturally aligned voices, thereby enhancing communication and reducing stigma for individuals with speech impairments. Attendees at the conference witnessed firsthand how this technology can transform lives, as exemplified by beneficiaries like Maryanne Emomeri and Elsa Wanderi, who shared their experiences of increased confidence and professional engagement through using these tailored voices. The initiative underscores the potential of AI to contribute positively to society by fostering participation and connection, and it continues to expand its reach across Africa, inviting new applicants to join and benefit from the program.

MyPlanAdvocate, a nationally licensed insurance brokerage, has significantly enhanced its Medicare enrollment process by utilizing ElevenLabs' AI voice agents to conduct pre-qualification calls, resulting in a more efficient and scalable system. This implementation addresses challenges such as capacity risk, incentive-driven bias, and agent burnout during the Medicare Annual Enrollment Period, which traditionally concentrated demand into a short timeframe. By handling approximately 210,000 calls monthly with AI, MyPlanAdvocate has improved conversion rates and productivity, with AI-qualified calls converting at twice the historical baseline. This approach ensures compliance with regulatory standards while maintaining consumer trust and has transformed a seasonal bottleneck into a sustainable operational advantage. Looking forward, MyPlanAdvocate plans to extend automation to other regulated workflows, further enhancing efficiency and compliance.

Global pharmaceutical companies are leveraging SynthioLabs' AI workflow platform, powered by ElevenLabs, to enhance their operational workflows and increase efficiency. The platform's flagship voice agent, Jarvis, assists field teams and medical science liaisons by improving outreach planning, pre-call preparation, and documentation processes, resulting in a 40% reduction in administrative time and a 30% increase in healthcare professional touchpoints. Jarvis consolidates information, guides compliant communication, and generates structured CRM notes, which enhances the quality and consistency of documentation. SynthioLabs chose ElevenLabs for its ability to deliver stable, human-quality audio during complex scientific conversations and has plans to expand its voice AI applications across various medical and commercial workflows. This collaboration aims to improve efficiency, trust, and scalability in life sciences organizations by providing clinical-grade voice technology.

Lemon Slice has launched real-time interactive avatars powered by ElevenLabs, utilizing their advanced voice interaction technology, which includes voice activity detection, interruption handling, and low-latency speech synthesis. By partnering with ElevenLabs, Lemon Slice was able to accelerate its time to market significantly, avoiding the need to develop its own voice infrastructure. The ElevenLabs Agents Platform offers a comprehensive solution with features like tool calling, custom MCP servers, and knowledge base connections, enabling Lemon Slice to focus on delivering expressive avatars. The collaboration highlights ElevenLabs' capability to provide a seamless developer experience and high-quality voice synthesis, as noted by Lemon Slice's CEO, Lina Colucci.

The City of Midland, Texas, serving a diverse community, has partnered with ElevenLabs to improve its citizen support system by integrating "Jacky," a civic concierge powered by ElevenLabs Agents, which handles overflow calls and reduces missed connections by providing empathetic, multilingual assistance. This initiative addresses the city's challenge of managing over 3,000 daily calls, often hindered by traditional IVR systems that caused delays and mismatched language coverage. With ElevenLabs' advanced voice synthesis technology and a custom website widget, residents can access fast, natural assistance, thereby decreasing the need to call directly and improving response times. The deployment prioritizes privacy and security, adhering to public sector standards, and aims to reduce missed calls by 7,000 per month through efficient call routing and deflection of routine inquiries. Looking ahead, Midland plans to expand Jacky's capabilities and pilot a 24/7 instructor assistant for its Lean Six Sigma program, maintaining a privacy-first approach while enhancing service quality and inclusivity.

ElevenLabs has introduced a new Versioning feature for its conversational agents, providing a comprehensive control layer that enhances visibility and management of agent configuration changes. This feature allows teams to track every configuration update, including prompts, voices, and workflows, with detailed diffs and editor-level attribution, ensuring transparency and accountability. Businesses can safely stage rollouts of new versions by using traffic control to test configurations before full deployment, facilitating A/B testing and outcome comparison. Versioning also supports compliance and risk management by maintaining an audit-ready history of configurations, enabling organizations to reference exact configurations for audits and investigations. By adopting structured release practices similar to modern software engineering, Versioning aims to bring rigorous governance and reliability to the operation of AI systems at an enterprise scale.

ElevenLabs has expanded its omnichannel conversational agents platform to include support for WhatsApp, one of the world's most popular messaging platforms, allowing businesses to create a unified agent experience across various channels including web, mobile, and phone lines. This integration enables businesses to deliver consistent voice and chat experiences directly within WhatsApp, meeting customers where they frequently engage. The platform offers a single view of interactions across all channels, enabling teams to review transcripts, analyze performance, and update agent behavior seamlessly, ensuring accuracy and compliance while reducing operational overhead. This expansion facilitates scalable agent deployment with maintained quality and control across growing customer touchpoints, and integrating WhatsApp into the existing system is streamlined for businesses.

ElevenLabs has integrated its audio capabilities, including Text to Speech, Speech to Text, Agents, Music, and SFX, with Lovable, enabling developers to effortlessly create real-time, audio-driven applications. This collaboration allows users to build voice-first applications via the Lovable interface, utilizing ElevenLabs' advanced audio models without requiring manual engineering. The integration supports a variety of creative applications, such as generating personalized Santa letters, creating Christmas music, and building customizable soundscapes. To encourage new users, ElevenLabs is offering a one-month free trial on its Starter plan, available through their Discord server until December 22nd.

ElevenLabs has launched the Engineers OSS Fund to provide sustained support for open-source projects that underpin their engineering work, recognizing the essential role these projects play in modern engineering. The fund will distribute $22,000 over the next six months to projects nominated by their engineering team, with the aim of maintaining stability and resilience in the open-source infrastructure they rely on. This initiative, which will be repeated every six months, ensures that funding is directed to tools that significantly enhance their workflows in areas such as audio, web infrastructure, and developer tooling. The selection process is driven by engineers who nominate projects based on their impact on ElevenLabs' work, and the company plans to continue supporting both existing and new projects in future cycles.

TVS Motor Company, a global manufacturer and mobility solutions provider, has enhanced its digital customer engagement by deploying multimodal AI agents using ElevenLabs' Agents Platform, resulting in a 35% increase in lead capture and an 80% reduction in customer feedback turnaround times across over 25 countries. These agents, which combine voice and text, are integrated into TVS's international websites for both pre-sales and post-sales interactions, offering localized and real-time communication that improves conversion and feedback efficiency. After evaluating various architectures, TVS chose ElevenLabs for its low latency, high-quality natural voice, and multilingual support, completing integration within a week and leveraging the platform's APIs to rapidly deploy and refine AI agents. This transformation has replaced static web forms with interactive Shop AI agents and localized Voice AI agents, significantly reducing costs and enhancing user trust by reflecting local dialects and cultural nuances across nine languages. The partnership marks a significant advancement, allowing TVS to scale its operations quickly and effectively with fully localized automation.

ElevenLabs offers a comprehensive suite of AI-driven audio solutions designed to enhance storytelling and content distribution, enabling creators to convert written content into high-quality, realistic audiobooks and podcasts with ease. Their platform provides a diverse Voice Library and Voice Design tools allowing for the creation of unique, authentic voices for characters, alongside multilingual text-to-speech and AI dubbing capabilities to reach global audiences. With the ElevenReader app, content can be distributed to a worldwide audience while earning competitive royalties. Renowned for its voice realism and emotional range, ElevenLabs partners with major companies and creatives, providing enterprise-level service agreements and dedicated support to optimize production efficiency. Testimonials from various industry leaders praise ElevenLabs for its groundbreaking voice quality and innovative approach, which has significantly boosted content reach and sales for authors, publishers, and tech companies alike.

The partnership between ElevenLabs and Generative AI for Good, introduced at the United Nations in Geneva, focuses on the "Hearing Their Voices" initiative, which aims to empower survivors of conflict-related sexual violence to safely share their stories using anonymized AI-generated voices. This initiative, co-hosted by Shiran Mlamdovsky-Somech and Tatiana Kotlyarenko and co-organized by UNITAR and the Kigali Genocide Memorial, seeks to address the challenges and opportunities at the intersection of AI, conflict-related sexual violence (CRSV), and peace-building. By providing ElevenLabs voice technology at no cost, the program ensures that survivors' testimonies maintain their emotional weight and clarity while protecting their identities, thus supporting documentation and survivor-led narratives in a secure manner. This effort aligns with the ElevenLabs Impact Program's mission to aid nonprofit organizations in enhancing communication and preserving identity, offering a model for ethical AI use in human rights and peace-building.

ElevenLabs, a platform specializing in scalable audio solutions, has partnered with Meta to enhance audio experiences across platforms like Instagram and Horizon, allowing for the dubbing of Reels in local languages and the generation of music and character voices. This collaboration aims to deliver natural and diverse audio content to billions of users worldwide by utilizing over 11,000 voices across more than 70 languages. The partnership underscores ElevenLabs' commitment to providing global creators, businesses, and enterprises with tools to build with voice, music, and sound at scale, making diverse audio integral to Meta's AI-driven experiences. Additionally, ElevenLabs is extending its impact through strategic partnerships with companies like Cisco and Deutsche Telekom, enhancing customer support and podcasting with AI-driven audio technologies.

ElevenLabs, through its Impact Program, partnered with Generative AI for Good to launch "Hearing Their Voices" at the United Nations in Geneva, aiming to help survivors of conflict-related sexual violence safely share their stories using anonymized AI-generated voices. This initiative, co-organized by UNITAR and the Kigali Genocide Memorial, gathered leaders from policy, technology, and human rights sectors to explore how ethical AI can aid peace-building and survivor protection. The project underscores the importance of documenting survivor testimonies, which are crucial for informing prevention, accountability, and recovery efforts, while ensuring the safety and anonymity of participants. By providing access to their voice technology, ElevenLabs supports the creation of a secure storytelling pipeline that maintains the authenticity of narratives while protecting identities. This initiative is part of a broader mission to apply AI responsibly in human rights, documentation, and peace-building, offering a model for ethical AI use that can influence global policy and stability.

ElevenLabs' blog post discusses integrating their voice orchestration technology with complex and stateful external agents, highlighting the challenges and solutions in managing application, conversation, and system states. It explains how ElevenLabs Agents can support external agents by leveraging their voice capabilities while allowing clients to maintain full control over their broader orchestration. The integration process involves using a stateful proxy to manage connections and map generation requests to unique identifiers, enabling seamless transitions across different communication channels. The blog emphasizes the importance of clear responsibility boundaries between the proxy and the agent for efficient state management and explains how this framework allows for flexible and persistent multi-step interactions. As companies increasingly adopt voice-enabled solutions, ElevenLabs is working with clients to address emerging needs and enhance their product capabilities through practical deployments.

In a guide by ElevenLabs, developers are shown how to integrate a real-time Santa Claus AI voice agent into a React application using the ElevenLabs Agents Platform and the @elevenlabs/react SDK. The process involves creating a Santa agent with a specific voice and personality, wiring it up in a React component using WebRTC, and adding a simple "Call Santa" button to the app interface. The Santa agent engages users with festive greetings, asks for their names and wish lists, and encourages spreading holiday cheer while maintaining a warm and humorous demeanor. Although the initial setup allows open access for ease of development, the guide recommends implementing authentication for production environments to control user access and ensure security. This integration offers a playful and interactive way to bring holiday magic to applications, utilizing ElevenLabs' voice orchestration technology.

ElevenLabs and FL Studio have announced a partnership aimed at enhancing the creative process for music producers through advanced AI audio models. FL Studio, a leading music-creation platform with over 100 million users, will integrate ElevenLabs’ enterprise-grade AI models to develop innovative workflows that assist artists while keeping them in control of their music. This collaboration focuses on identifying where AI can meaningfully support a producer-first workflow, with FL Studio already incorporating several AI-powered features in its platform to inspire creativity. As part of the partnership, FL Studio users, particularly those subscribed to FL Cloud Pro, will have access to ElevenLabs’ Creative Platform, allowing them to experiment with AI-driven tools for voice, sound, and music. The initiative aims to help creators explore ideas more rapidly while maintaining artistic autonomy, marking a significant step towards AI-assisted music production.

Organizations increasingly rely on Voice Agents to assist both employees and customers, making the quality of the information these agents access crucial to their effectiveness. These agents require access to reliable and well-structured knowledge, such as company policies, product details, and internal procedures, typically housed in specialized knowledge bases. The ElevenLabs platform offers tools to manage these knowledge bases, enabling Voice Agents to deliver accurate and consistent responses. For smaller knowledge bases, content can be directly injected into the model's context, while larger collections necessitate Retrieval-Augmented Generation (RAG) to maintain efficiency. Effective management begins with careful curation and organization of documents, ensuring high-quality sources that improve agent performance. The platform supports various architectural approaches, from single-Agent configurations to more complex multi-Agent workflows, which are decided based on the scale and diversity of the knowledge base. Additionally, ElevenLabs provides API capabilities for seamless integration and automated updates, ensuring the knowledge base remains current and reliable, turning a well-executed implementation into a significant operational advantage.

Toyota's Northern California Dealers Association, in collaboration with creative agency H/L, launched an innovative AI-driven marketing campaign featuring a voice-activated experience with a digital version of 49ers quarterback Brock Purdy. Built on the ElevenLabs’ Agents platform, this interactive fan engagement allows users to participate in a voice-controlled trivia game on a dedicated microsite, toyotaletsgo.com/brock-purdy, offering a chance to win a VIP 49ers experience. The campaign utilizes dynamic voice interactions powered by ElevenLabs AI, incorporating real-time webhooks for synchronous animations and integrating a sweepstakes entry to capture leads. This initiative marks Toyota's first use of an AI-driven voice experience, shifting from passive media consumption to an interactive format, achieving significant user engagement with over 12,000 interactions and an average of two minutes per session, outperforming traditional marketing methods. The campaign serves as a case study for the potential of AI in creating immersive brand experiences, with creative agencies able to leverage the ElevenLabs platform to design multifaceted content and interactive story-driven experiences.

Members of the ElevenLabs Impact Program recently participated in the American Speech-Language-Hearing Association (ASHA) Convention and the Allied Professionals Forum, both significant events in the field of speech and assistive technology, to support people with speech and motor impairments. These gatherings provided a platform for clinicians, researchers, and technologists to share innovative practices and research, with a focus on improving communication access through technology. At the Allied Professionals Forum, ElevenLabs collaborated with Bridging Voice to conduct a masterclass on voice cloning technology, offering hands-on training that empowered participants with tools to preserve or restore their voices. The program's mission is to give back one million voices globally to individuals with voice loss, working with various organizations to ensure widespread accessibility. Upcoming, ElevenLabs plans to continue its outreach at the Assistive Technology Industry Association Conference, further exploring how voice cloning can enhance communication and promote inclusivity.

Voice agents are transitioning from simple FAQ responders to systems capable of performing complex actions, raising the challenge of verifying caller identity without traditional visual authentication methods. This evolution necessitates robust, voice-based authentication systems comparable to human-operated call centers to securely manage sensitive transactions. The article discusses several authentication strategies, including session-based methods, telephony-specific techniques, and the use of one-time codes, all designed to ensure deterministic authentication without relying on the judgment of large language models (LLMs). These methods emphasize the importance of tool-based verification and workflow gating on platforms like ElevenLabs to isolate authenticated users and prevent unauthorized access. The implementation of these strategies involves integrating with CRMs and utilizing dynamic variables for seamless user verification, while also considering security trade-offs such as rate limiting and multi-factor authentication to address potential vulnerabilities. Ultimately, the choice of authentication approach should align with the organization's risk profile and regulatory requirements, allowing for an adaptable security framework that balances user experience with protection.

Melania Trump has collaborated with ElevenLabs to release a Spanish language audio edition of her memoir using an AI-generated voice replica, marking a pioneering effort in utilizing AI for cross-language narration. The initiative aims to maintain authenticity and consistency across languages, allowing her work to reach a broader audience while preserving her unique speaking style. The Spanish-language edition will be exclusively available on MelaniaTrump.com and the ElevenReader app starting December 1, 2025. The AI voice replica was created under Melania Trump's direction to ensure it accurately reflects her natural speaking voice in Spanish, offering listeners a clear and consistent experience. This project highlights Mrs. Trump's role as an early adopter of emerging technology in the literary world.

HelloSpoke is revolutionizing the multifamily housing industry by integrating ElevenLabs' AI voice agents into its resident communication and maintenance automation platform, significantly reducing operational workload and enhancing resident satisfaction. By replacing traditional voicemail systems with a conversational AI voice agent named Lou, HelloSpoke addresses the inefficiencies of conventional messaging platforms, where a high percentage of calls are either abandoned or result in unresolved issues. Lou, capable of speaking 32 languages and trained specifically for each property, automatically handles calls, creates work orders, and screens emergencies, thereby reducing abandoned calls by 30% and resolving 30% of all calls without human intervention. This innovation not only provides residents with immediate assistance but also returns valuable hours to property management staff. HelloSpoke's strategic choice of ElevenLabs over other providers is due to its superior real-time voice technology, offering faster responses and multilingual accuracy out-of-the-box. Looking ahead, HelloSpoke plans to expand its capabilities by developing outbound voice agents that proactively engage with residents, further enhancing communication efficiency and resident satisfaction.